Substitution Policy
Refund & SUBSTITUTION POLICY
FResh flowers
Refund: No refund or exchange for all fresh flower product.
Substitution of Ingredients: At Origami Florist we are committed to delivering your important emotional sentiments as fresh and beautiful as possible. Because of the nature, seasonality, and regional availability of flowers it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, and color combinations.
In single-variety arrangements the variety will take precedence over color. For instance, if an order is for yellow daisies, they will substitute another color of daisies, not another yellow flower. White roses and cream roses may be substituted for each other as well as peach roses and pink roses. Purple and pink orchids may need to be substituted for white orchids and vice versa.
We will reach out to you if the key flower ingredients is not available. Please make sure the contact info you leave in the shopping cart is correct.
If the preserved flower product packaging is broken during delivery, Origami Florist can offer an exchange of the same product in the same color if customer reach out to us the same day upon receiving the product. No refund nor exchange is accepted 24 hours after the product is received by customer.
Preserved flowers
plants
For green and blooming plants, similar plants may be substituted of equal or greater value. For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another color. Containers for plants will be as close as possible.
flower stand
Substitutions within a basket may be made with items of greater or equal value if necessary to guarantee freshness and timely delivery.
Substitutions for Special Occasions
Due to the importance of delivering orders for special occasions, such as weddings, birthdays, and anniversaries, on specific days, we may make a substitution of equal or greater value to ensure timely delivery, if the flowers you requested are not available, and we are not able to contact you via the phone number(s) or email address you provided us.